Computer and Software
Internet connexion
Lü highly recommend having your Lü hard wired instead of the WI-FI for better stability. To ensure your Lü is properly connected to the internet, exit the Lü app by using the left panel or by pressing the WIN button on your Lü remote to access the ...
Lü's Software Maintenance
BIOS + Drivers 1. Open Google Chrome and type Dell + Drivers model number. 2. Select the first link. 3. Click on "Download and Install". 4. Restart the computer. 5. Go back to the site and check that there is no new update that has appeared. *If the ...
Windows Updates
Do not update to Windows 11. Our operations are optimized for Windows 10, and therefore, we cannot ensure the proper functioning of Lü if Windows 11 is installed. Should you do Windows Updates when they come up? The answer is yes. Every few months, ...
Lü is not responding or LU.exe has stopped working
If a window appears with a message stating that the Lü application has stopped working, please follow these steps: 1. Close the message window. 2. Restart the Lü application. 3. If necessary, restart the computer. Still have questions? Contact us!
Wrong resolution
1. If the wrong Resolution message appears, go to the Lü settings by selecting the gear icon located in the left side panel. 2. Select the System Status tab, and click on the "Change Resolution" . 3. A Windows settings window will open, and under ...
Düo connection not possible
Restart your computers : Click on the power icon in the bottom left of the Lü homepage and select "Resetart the system". This would reset the system and potentially resynchronise both units together. Check your internet network : The DÜO connection ...
Trouble updating
If you are having trouble updating your Lü, follow these steps: 1. Close the Update window. 2. Double-click on the Lü shortcut to open the Lu application. 3. Access the Lü settings by selecting the gear icon. 4. Select "Update to ...". 5. If the ...
My Lü app is not working properly
If your Lü system is behaving differently than usual, the first troubleshooting step you can try is to restart the computer. This should reset the Lü software and potentially resolve the issue. Should the problem persist, please don't hesitate to ...